Refund and Cancellation Policy

Effective Date: 27 June 2026

Refund and Cancellation Policy – HopeMitra Foundation

HopeMitra Foundation is committed to maintaining transparency and accountability in all donations received.

Voluntary Donations

All donations made to HopeMitra Foundation are voluntary contributions intended to support our charitable activities.

Refund Requests

As donations are made voluntarily for charitable purposes, they are generally non-refundable.

However, refund requests may be considered under exceptional circumstances, including:

• Duplicate transactions.
• Incorrect donation amount due to a genuine error.
• Technical issues resulting in multiple successful payments.

Refund requests should be submitted within 7 days of the transaction.

Refund Process

To request a refund, please email us with:

• Donor Name
• Registered Email Address
• Transaction ID
• Donation Date
• Donation Amount
• Reason for the refund request

Approved refunds will be processed through the original payment method. Processing time may vary depending on the payment provider and bank.

Cancellation

Once a donation has been successfully processed, it cannot be cancelled.

For recurring donations (if enabled), donors may request cancellation of future recurring payments before the next billing cycle.

Contact

For any refund-related queries, please contact:

HopeMitra Foundation

Email: info@hopemitra.org 

Website: https://hopemitra.org